- What is the return policy?
If for any reason, you are not 100% satisfied with your purchase, you may send it back and request a full refund within 45 days of delivery.
You can initiate a return by contacting Nanit customer care at help@nanit.com or by calling 1-866-MYNANIT (1-866-696-2648) to initiate the RMA process.
- How do I cancel my order?
Within 1 hour of placing an order you can cancel by clicking the link in your confirmation email. After 1 hour you will need to contact Nanit customer care at help@nanit.com or by calling 1-866-MYNANIT (1-866-696-2648)
- My order has shipped, can I still cancel it?
No, please contact Nanit customer care at help@nanit.com or by calling 1-866-MYNANIT (1-866-696-2648) to initiate the return process.
- When will I receive my refund?
Once our warehouse receives the return and verifies the contents (typically within 48 hours) a refund will be processed. Please allow 5-7 business days for the credit to appear on your account.
- Is my Nanit covered under warranty?
Yes, Nanit offers a limited 1-year warranty for any products purchased through an authorized retailer.