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Nanit International

Buy Nanit Worldwide

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North America

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Frequently Asked Questions

  • What countries can Nanit be purchased in?

    Nanit products are available for purchase in the United States, United Kingdom, and Canada at nanit.com and other select retailers. Nanit is always launching in new countries, so make sure to check back here to check if your country is listed. For families outside of these countries, we have partnered with Big Apple Buddy to make Nanit available around the world.

  • Will Nanit come with the power adapter needed for my country?

    The Nanit camera is powered by a standard USB Type-A connector and includes a power adapter to plug into your wall. Nanit cameras purchased in the US, UK, CA, AU will ship with the correct power adapter for local use. Nanit cameras purchased through Big Apple Buddy will ship with a US power adapter. You may need to use a different adapter or a converter to power Nanit in your country. Nanit supports 110v - 220v and requires at least 2 amps.

  • Is the Nanit App available in languages besides English?

    At this time, the Nanit app is only available in English.

  • Is Nanit still under warranty when purchased outside of the US, UK, and CA?

    All Nanit products purchased through authorized retailers and distributors, including Big Apple Buddy, are eligible for our 1 year limited manufacturer warranty.

  • Can I return, refund, or exchange Nanit products when purchased outside of the US, UK, and CA?

    Yes. Returns, refunds, and exchanges for Nanit products purchased through any of our global distributors, including Big Apple Buddy, must be processed by contacting the retailer, distributor or through Big Apple Buddy. You can learn more here.

    Nanit support cannot return, refund, or exchange items purchased through Big Apple Buddy, an authorized retailer or distributor.

  • Can I still access Nanit support when purchasing outside of the US, UK, and CA?

    As a Nanit customer, you can reach out to support any time at support.nanit.com for help with product questions, troubleshooting, or general inquiries. Please note that if you need a return, refund, or exchange, you will need to contact the authorized retailer from where the product was originally purchased.

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Disclaimer

Nanit is not a medical device. Nanit is a connected product designed and intended to continuously learn from the data it collects to help you understand your baby's sleep patterns. It is not intended to diagnose, treat or cure any disease or other condition, including but not limited to, Sudden Infant Death Syndrome (SIDS). False positive or false negative readings about your baby’s breathing patterns are a potential risk of Nanit. Height measurements are assessed using computer vision algorithms and are estimated - Nanit makes no guarantee that they are 100% accurate. Medical decisions should never be made using Nanit growth data. Nanit should not substitute for the care and oversight of an adult or consultation with medical professionals.

This icon serves as a link to download the eSSENTIAL Accessibility assistive technology app for individuals with physical disabilities. It is featured as part of our commitment to diversity and inclusion.
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