Return Policy

If, for any reason, you are not 100% satisfied with your purchase, you may send it back and request a full refund within 30 days of shipment.

If you placed your order prior to October 15th, 2016, please contact our customer service team to initiate a return by emailing help@nanit.com.

If you placed your order after October 15th, 2016, you can initiate an automatic return  here.  This will generate a pre-paid shipping label, the cost of which will be deducted from your refund.  Alternately, if you wish to ship your Nanit back to us via other means, contact Nanit customer care at help@nanit.com to initiate the RMA process.  Orders shipped back in this way will be subject to a $10 restocking fee.  The returned product(s) must be received by Nanit within 10 days of obtaining your RMA number.

In order for your refund to be processed, please be aware of the following:

  • Product(s) returned directly to Nanit must have been originally purchased from our website www.nanit.com. Any product(s) purchased from any other retailer and/or website must be returned to their original purchase location and are subject to the retailer’s and/or website’s return policy.

  • Customers are responsible for all shipping costs associated with the returning of their product(s) and assume all risk of loss or damages when shipping your return to Nanit.

  • Returned product(s) must be returned in their original packaging and in good physical condition with all parts. All returned product(s) are subject to inspection and condition will be assessed as per the sole discretion of Nanit.  Nanit reserves the right to charge a restocking fee of $250 for unreturned Cameras, $100 for unreturned Floor Stands, $25 for unreturned original packaging, and $20 for unreturned walwarts.

  • If return of the product(s) to Nanit (a) without a RMA, (b) beyond the 10 days RMA issuance period, or (c) without proper packaging, Nanit will retain the right to either refuse delivery of such return or charge a restocking fee.

  • Processing of refunds will take between 5-7 business days, depending on your financial institution. All refunds will be issued in the original form of payment at the time of order.

  • Shipping and handling charges are non-refundable.

**Please note that Nanit reserves the right to change these policies at any time without notice.