The Community provides a trusted environment for our parents and parent teams to get answers, share ideas, collaborate, and learn best practices. This is a community designed to be a safe place for our members to celebrate, commiserate, and build a like-minded collective in all stages of the early parenting journey. The minute one of our members enters the community, they are gaining a trusted network of their peers to collaborate with!
This document is intended to serve as a definition of our participation guidelines in the Nanit Community and to encourage appropriate behavior so the Community remains a trusted environment. We want to encourage full participation from members and employees, so this document can act as a guide to what’s inbounds, out of bounds, and who to escalate things to, if a situation requires it.
YOUR PARTICIPATION IN THE COMMUNITY
Be honest and transparent. As a member of the Community, we ask that you do not participate or represent anonymously, or with a pseudonym. This is an inclusive community where we encourage our members to represent themselves authentically to get the most out of the collaborative nature of the community. What you can expect when you participate in the Community is to have open, honest, and supportive discussions with a wide variety of fellow Nanit users, experts, and employees. We rely on our community members to notify us of behaviors that are inconsistent with these Community Participation Guidelines.
Always respect your audience. Please do not use ethnic slurs, personal insults, or obscenity. Please do not engage in personal attacks or disparage any other participant in this community.
Get involved, but don’t spam. We encourage active participation from all segments of our community including experts but discourage blatant promotion of products or services. Other community members and employees may monitor the community in order to help keep it a trusted and useful environment, free of self promotion and spam.
Think before you post. Before you post anything, please think about how it will be perceived. With the real-time web, there is no undo button. If something makes you even the slightest bit uncomfortable, figure out what needs to be changed, fix it, then post.
TIPS FOR ENGAGING IN THE COMMUNITY
Create your profile. In order to get the most out of the Community and build your network, take five minutes to complete your community profile. Start by uploading your picture, completing the about me section, and your location. Take it one step further and link your social profiles such as Twitter and Facebook so the community can learn more about you.
Build your network. The Community is filled with knowledgeable people that you need to know. Start building your trusted community network by checking out Discussions and Groups. From there you can join and follow conversations on topics that interest you and meet other members.
Post information. Collaboration is a great way to connect with more of the community. Have a great tip to share with fellow parents or a best practice you’ve honed? Share it. Want to get feedback or input from your trusted network on a topic? Create a poll. Have a great resource that will benefit other members? Post a link.
Like and share valuable content. The best way for us to figure out what you want more of in the Community is by telling us, and it’s easier than ever to do that. Clicking “Like” will show your support of a post and clicking “Share” will allow you to post that content to your profile or to a group.
Join and/or create groups. A truly collaborative community is where members drive the content and determine what is most valuable. Groups are a perfect way to do just that. e.g. Do you want to find out more about sleep tips? Are you a brand new Nanit customer? Do you want to share an exciting milestone your baby achieved? Browse existing groups and join in on the conversation to find the information and support you are looking for. If you’d like to create a group, learn more by clicking here.
Adjust your notification settings. You can receive email notifications and/or popups for different activities and categories you follow. Adjust your settings by navigating to your profile where you can customize when and how you get notified of activity on the community.
Use search. One of the most common ways our members find great info is through search. The search bar is located at the top of the page regardless of where you navigate in the Community. There’s also a magnifying glass in the header which is persistent throughout the community too. It searches across several different areas of the Community including, Groups, Discussions, Ideas, Questions, Documents, and Categories. You can filter your search to narrow results or remove all filters to search everything.
Ask and answer questions. The community is a great place to post your questions where there are fellow community members and experts on hand to help you. Whether you have a quick question about a Nanit feature or a tough time you are working through as a parent, the Help & Support is your place. Make sure to mark your questions as “Best Answer” if you got the response you were looking for. Doing so ensures that others with similar questions will get the answer they need as well. Spread the love! Try your hand at answering a few questions as well if you gained a great nugget of wisdom and you want to share it with your fellow community members.
Here some terms that will help you get the most out of the community:
Mention. When you post an update, you can mention a person or group name to make sure they see your update. Mentioning a person is a way to keep them informed when you're discussing something relevant to them. Enter @ followed by the first few letters of the person's name and you’ll see names start to appear. Choose the person or group you want, finish your message, and post it!
Tip: When sharing content, please only share with relevant people and/or groups. Tagging multiple people or popular groups that are not relevant to the post will take away from the message you are trying to get across. When tagged directly in the post, they will get notifications from all subsequent activity on that post which in turn lead to spam-like behavior. Instead consider mentioning people and/or groups in the comments, posting directly in the page/group, or sharing on the page/group.
Bookmark. When you come across an important post that you want to stay up-to-date on or want to easily find again, you can bookmark it. Select the Bookmark icon next to any post and you will see the option to bookmark. You can view all your Bookmarked items in the right hand navigation link called “My Bookmarks”.
Groups. Groups let you collaborate with a specific group of people. Within groups, group owners and managers can post group announcements to highlight important messages. There are three types of groups in the community:
Public. Anyone can see the group's posts, comments, and files, but only members can post, comment, and add files. Anyone can join a public group.
Private. Only members can see and add posts, comments, and files. People must ask to join or be added by the group's owner or managers.
Unlisted. Group is hidden from lists, feeds, and search. Only members and users with the Manage Unlisted Groups permission can see updates.
Like. By liking a post, you’re automatically connected to that conversation and receive notifications when someone adds a new comment. Liking can help you easily keep track of the posts in your feed that are most important to you.
Private Messages. Private messages let you have secure, private conversations with other Community members. Use messages to send a question privately or to communicate with a few select people when a discussion isn't relevant to more than a few people. Messages don't appear in your feed, global search results, or any other part of the Community that's publicly visible. Send a private message to another member by going to their profile and clicking on Message. You can also initiate a private message to a community member(s) from your profile.
Tags. When you post you can associate your update with all other posts and comments on the same subject by adding a tag. A tag is a way to categorize your update so people can find it easily. Tags are similar to hashtags used on other social networks. You can also search to find all posts associated to the Tag.